Is the customer always right? This is what most of them think, but truthfully working in the customer service industry almost 80-90% of them are wrong. Damaged equipment for example, you broke it and thats not my fault and not everything in life is free...so if you don't have insurance don't yell at me for it and demand you deserve a new device after you just ran it over with a pickup truck!
Also doesn't everyone keep a reciept for cash payments? You would think everyone does! But nooooo! Don't come in and start yelling at me because you put your cash payment in a mailing addressed envelope in some mysterous basket that you describe that has never been in our office and now your bill is over 30 days past due! For real, people do that!
I believe that 10-20% of the people I come in contact with in customer service are normal...and the rest are well....Not! Please do not think I am venting or that I don't like my job, because I love my job and the people I work with! I just sometimes cannot understand where the mindset of some customers come from!
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